“£21.49 a month for 8meg business broadband, telephone line, free evening and weekend calls and unlimited international calls. Bargain they said”
A friend of mine asked if PolkaSpots Wi-Fi Hotspots could do his home broadband and telephone. Of course I said, no problem.
A few weeks later I’m sitting in his house trying to get online – he’d decided to use Talk Talk – they were rock bottom cheap. PolkaSpots could not compete with the price – and to be fair, we don’t even try – we’re a business broadband provider.
Could I get online? No. We had to reset the cheap little Talk Talk Wireless modem three times. When we did connect to it, his line was running at 500kbps – more than sloooooow.
He then phoned their 0870 support line and was on hold for 45 minutes… When he got through, the support representative didn’t even understand what his issue was and told him to try again tomorrow.
Three weeks later, he still can’t use his Internet connection. He’s been on hold for hours, wasted time and money on phone calls and was once told that there was a fire and they had to evacuate the building. Eventually, he found the email of the CEO and wrote him a rant about the service he wasn’t getting. To his credit, he answered 30 minutes later. Not bad but still it’s not fixed.
False economy?
Too right – PolkaSpots Supafly Wi-Fi is definitely more expensive than most of the dirt cheap broadband / Wi-Fi packages out there (by about £10). However, over the course of a year, we bet you’ll save time and money. Most importantly, you’ll get a service that’s guaranteed to work – if it’s broken, we’ll fix it for you too. Here’s a few reasons why you should spend that extra tenner extra per month:
1. UK based support staff who understand your issues.
2. We’re smaller and know our customers better.
3. One local rate number to call if things go wrong.
4. No need to escallate tickets – support staff with all the required tools to get the job done.
5. Specialists – we’re the best.